Our consulting expertise includes operations effectiveness (for example
call centre management, collections unit effectiveness), financial services marketing (targeting, telemarketing and retention), product
positioning and launch, and strategy development for consumer risk management. Our track record tangibly demonstrates
our success through significant added bottom-line profit for our clients, year after year,
Cumulative benefits achieved by our clients over the last two
years exceed £30 million - for an investment of perhaps 2-3% of this figure.
We have a very high market share in the niches where we work. Our clients
come to us because of our very extensive knowledge which combines with our incisive ideas integration and our advanced
tools and methodologies to provide rapid problem understanding with clear identification of the financial value of operational
and product performance change
In projects where we use our tools and methodologies
we will always guarantee practical change and benefit of at least 5 times our fees.
Our consultants are experts in the areas of credit and risk management,
with particular skills in credit card products, unsecured personal finance, motor finance, revolving and instalment consumer
lending, including mortgages.
We have worked for five of the top eight UK banking
groups, five of the six top UK direct lenders, and five national plus four smaller UK credit card portfolios comprising
over 50% of UK issued cards. In addition to UK clients, we have worked for clients in Australia, France, Germany, Netherlands, Spain