City Consulting

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CCA's self-help diagnosis or performance positioning tools.

Diagnostic Tools

Organisation test card – are all standard collections functions properly covered by my current organisation structure and processes?
System test card –does my current collections system or proprietary package perform provide me with all the functionality that modern collections systems should, where are the main shortfalls?
Overall collections performance positioning (cumulative cure rates and cost per collected) and partial diagnostics, against a peer group sample.
Health check (non-financial aspects only)
Predictive dialler unit performance positioning (AWE - daily accounts worked effectively) and partial diagnostics, against a peer group sample.
Investment Appraiser - expected overall financial performance curves and limitations (for specified levels of technical skills and IT investment)

Providing outstanding management consultancy to the financial services sector