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Collections in a Box
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During the course of many consultancy assignments we have developed a series of tools that we have used in out own work. These tools are now available to buy, either individually or as a complete set. The individual components are:

Component

 

Expected performance improvement

Working via
 
Management information pack and dashboard
Improved cumulative 13-week cure rates and cost per collected; better forecasting
All measures
Standard letters, SMS and statement content
Improved cumulative 13-week cure rates and cost per collected
Actual ‘ good contact - priority’ ratios by strategy, success ratios
UK generic segments and collections strategies / timings (product and debt quality specific)
As above
Actual ‘ good contact -  priority’ ratios by strategy
Standard note taking rules
Improved calls per hour & kept promise rates

Telephone AWE,

Collector /hr
Standard telephony message structure
Improved cumulative 13-week cure rates and cost per collected

Telephone AWE,

Collector /hr and success ratio
Minimum payment calculator
Improved cumulative 13-week cure rates
Collector /hr and success ratio
Current account promise calculator
As above
Collector /hr and success ratio

If you are interested in some or all of these components of our 'Collections-in-a-Box' please contact us by email:
infor@cityconsulting.co.uk

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Providing outstanding management consultancy to the financial services sector