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The following tools are easy to install (requiring little or no I.T. involvement), cheap to use and require little user training. Each tool addresses a specific area of collections operational management.

Expected Performance Improvement
Working Via
Collections performance, effort and arrears / provisions forecasting model
Improved cumulative 13-week cure rates and cost per collected

Actual ‘ good contact -  priority’ ratios by strategy


Telephone AWE,

Collector /hr and success ratio
Manager and Team leaders’ assistant – collector performance monitoring
Improved AWE and cost per collected
Collector /hr and success ratio
Inbound staffing estimator

As above

Lost time ratio
Key staff intra-day reporting by PDA
Improved AWE
Faster reaction to both positive and negative change in key measures

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To understand how these tools could help your organisation, please contact John Berkin

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Providing outstanding management consultancy to the financial services sector